1 reviews | Active since Dec 2016
***** Account
<p>In Novemebr 2016 I was busy purchasing a vehicle, they declined my deal because of an account I have with MTN(the first I heard that i have an MTN account).</p> <p> </p> <p>Immediatly I went to MTN store in Cavendish Mall(Cape Town) to find out about this account, as I dont have any dealings with MTN. In store I spoke to Portia Kerridge we then found out that ********** activities has taken place on my ID number.</p> <p>Portia then asked the store manager what documents is required to clear my name and I forward all the requested documents to her on the same day of my visit( 07/11/16).</p> <p>After sending many emails to her I eventually got a respond on the 14/12/16, "The query is resolved I will advise them to communicate with ITC to remove it" . I left it there and thort that the matter has been resolved.</p> <p> </p> <p>On the 23 May 2017 I app**** again for a vehicle, just to be declined again because of an MTN account.</p> <p>I tried calling, email but no responds!</p> <p> </p> <p>All I want is for MTN to remove this ***** account from my credit record.</p> <p> </p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent a request to the bureaus to update your payment profile as on the MTN records the account has been closed and the amount owed is cleared.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent a request to the bureaus to update your payment profile as on the MTN records the account has been closed and the amount owed is cleared.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good day,
I've recieved my credit report today and MTN still reflects on my record can you please let me no by when will this be removed as i can't purchase anything while MTN still appears on my record??
Good day,
I've recieved my credit report today and MTN still reflects on my record can you please let me no by when will this be removed as i can't purchase anything while MTN still appears on my record??
