***** ACCOUNT
<p>This is not the first time I write about a bad experience with MTN.</p> <p> </p> <p>Two years back i called MTN the month before my account with them expired to let MTN know that I will no longer be renewing my contract with them so they should cancell it after the last debit order and the consultant did that but however after the last debit order date MTN then continued to debit my account only to find that after about 6 debit orders that my account was renewd in a mall called Key West Mall which i have never been to in my whole life, so the contract was then sent to their ***** department then it was closed and i got reimbursed, however that also did not help!!!.</p> <p> </p> <p>I received a call that I owe MTN and my name has been black listed, I cannot apply for another cell phone contract because MTN sent a ***** account that was resolved to a collections company and I do not understand why they did that because I was reimbursed the funds that were owed to me. This whole matter has messed up my credit record because I do not understand why I need to pay for an account that I never opened in the first place. I really need this issue resolved as soon as possible because I too will be taking legal actions against MTN. (My number was even blocked so I am no more using the mobile number ********** ). Your response and assistance would be highly appreciated.</p>
Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the request to the legal department to intervene with the complaint, we are waiting on feedback and you will be notify of the outcome.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the request to the legal department to intervene with the complaint, we are waiting on feedback and you will be notify of the outcome.
Kind Regards,
Alice van der Merwe
***
Best regards,
