***** Accepted @ MTN

Another week gone by no response, ***** is accepted at MTN and clients ignored!!!!!!

Sadly a week has gone by without a response contrary to what you auto reply suggests ''you will receive feedback within 3 business days''

Please advise, my concerns are growing.

Kind regards

From: ***** ********** Sent: Friday, 14 September 2018 3:36 PM To: Subject: Re: Suspected theft/***** [# ********** 8] Dear Valued Customer,

Thank you for your email.

Your query will be investigated and you will receive feedback within 3 business days.

Your reference number is ( ********** 8 ) and is also displayed in the subject line of this email. Please do not remove the reference number from the subject line of the email as it enables us to track your query.

Kind regards,

Customer Relations *****

----- Claude pereira Wrote ----- Good afternoon.

Some months ago I was contacted by your MTN agent wanting to upgrade my data contract. I decided to cancel the contract and upgrade my alternative cell contract instead.

When the entire process was complete my understanding is that my contract on 083..... was extended for two more years with a basic device.

On Monday or Tuesday I was called by MTN to upgrade my other (main contract) I used the opportunity to ask what had happened to my other device, the person responding said they could not see that information.

I explained to her that if I did not receive my devise for the one contract how would she expect me to extend another one without a satisfactory explanation?

Her response was that ‘yes, I can see you extended it without a devise’ – I asked her to recall the recorded conversation I had with the agent and get the ***** unit to investigate. – no word to date, suspicious !!

Please investigate where my handset for contract 08......... has disappeared to.

Regards

Claude Pereira

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