1 reviews | Active since Mar 2009
***** A 2ND TIME ON MTN ACCOUNT WITHIN 6 MONTHS UNBELIEVABLE!!!!!
Seriously now being Billed AGAIN **********LY THE SECOND TIME IN 6 MONTHS... HOW THE HELL DO YOU SECURE YOUR CLIENTS ACCOUNTS?????
Good day James,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly be advised in other for us to escalate the matter to ***** department we need the following documents.
A clear affidavit from the police station with a case number and certified copy of your id.
Kindly check your IM as we have sent you a message requesting for more information to provide further assistance?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Good day James,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly be advised in other for us to escalate the matter to ***** department we need the following documents.
A clear affidavit from the police station with a case number and certified copy of your id.
Kindly check your IM as we have sent you a message requesting for more information to provide further assistance?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team