*****

I have two contract with MTN., when i received my MTN statement for January that will be invoiced in February 2015 I saw that something was not right as i expected to be billed R438 and only to find that i was billed R629, i decided to contact the call centre on the 24th of January 2015 wherein i received the worst. I was told that there was an upgarde that was done on the 12 January 2015 iof which i never did. So the consultant advised me to e-mail the affidavit and the copy of Id. I sent the documents on the the 26 January to a consultant and on Tuesday i phone the call centre again as nobody phone me to give the feedback. i was told that the documents were forwareded to ***** department the Tuesday morning and it will take 48hrs so i decided to call again on Thursday and again was given a different story that my Id Copy was no clear and i e-mailed again no response. Friday i phone again and was told mcopy was received however it should be a certified copy. I explained to them that i dont have time to go again to the police station as that should have been told to me the first time i call.<br> <br> i need someone who is competent enough to resolve my query