*****

There’s a ***** case I’ve been escalating since early December last year, to date nothing has been done about it. Two contract phones were purchased at Maponya Mall Soweto with my green ID book, using the numbers *** and ***. I submitted all documents required by MTN for them to resolve this matter but yesterday I got debited an extra R698 again. All I have received in the name of assistance from MTN thus far is SR # : *** *** ***** case. When I follow up I’m told the case is still open and that’s it. It’s very annoying to be told that I have to go to Maponya Mall as another means to speed up my own query. To date I’ve been charged an extra R2228, and I want it back.