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I contacted MTN call center about a month ago for minutes to be loaded on my account but I never received the minutes. I called back an hour later and was advised that they have a system problem and it will take 2 to 48 hours for the minutes to be loaded. The next morning I called again and the consultant advised me that the query will be escalated to their support department. She provided me with reference number 1- ********** 0637. I called a week later to follow up and all the consultant told me is that the minutes were loaded on my account but I never received it. Today I called again, I need minutes to be loaded on my account and they still tell me that it’s loaded but pending on their side as they are experiencing system errors. I asked the consultant to reverse the transaction. She informed me that they can’t reverse the transaction.