KM
Kimathi M
1 reviews | Active since Dec 2018
27 Dec 2018, 22:06
*****
My contract with MTN expired some time this year and I did not upgrade and also on their side the debit orders had stopped. Tonight I was debited for R1,157.99 an unusual amount as my previous debit order was R290. I phoned customer service and the report I received is that and upgrade was done on the 29/11/2018 through a company called celcom. 1. I did not do any upgrade. 2. I have never heard of celcom up until I phoned mtn. 3. I am told to submit and affidavit and id copy feedback will be given to me within 1-21 working days. 4. According to the consultant I spoke to the upgrade was done in Lady Smith. I have never set foot in that area.
The period is too long. It can be verified easily as I did not sign for any upgrade. If it was done telephonic calls are recorded.
The money debited is for other needs there for I cannot wait 1-21 working days for an upgrade I am not responsible for.
I need this sorted ASAP and I want my account immediately cancelled with MTN.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
07 Jan 2019, 05:33Good day Kimathi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint has been escalated through to our billing department for assistance. You will be notified of a resolution.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint has been escalated through to our billing department for assistance. You will be notified of a resolution.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply07 Jan 2019, 05:33
Official
Good day Kimathi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint has been escalated through to our billing department for assistance. You will be notified of a resolution.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint has been escalated through to our billing department for assistance. You will be notified of a resolution.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
KM
Kimathi M's updateReviewer Update
06 Apr 2019, 06:46Dear MTN
It is now the 6th Of April 2019 I have not received nay feedback regarding this issue.
I have sent numerous email and have not received any response. Please can you assist.
KM
Kimathi M's update06 Apr 2019, 06:46
Reviewer Update
Dear MTN
It is now the 6th Of April 2019 I have not received nay feedback regarding this issue.
I have sent numerous email and have not received any response. Please can you assist.
KM
Kimathi M's updateReviewer Update
11 Apr 2019, 13:40No resolution up until now!!!!
KM
Kimathi M's update11 Apr 2019, 13:40
Reviewer Update
No resolution up until now!!!!