MZ
Mbali Z
1 reviews | Active since Oct 2018
20 Oct 2018, 22:22
*****
MTN upgraded my contract without my consent went to mtn store boulders the lady told me bring affidavit stating that I didnt upgrade my contract and certified copy of my id , the following day went back again with my id copy and affidavit it was 30 August 2018 I was told the matter will be resolved within 7 days and they gave me the reference number. After 7 days recieved sms that my account is overdue and they suspended my line went to mtn boulders asked them whats happening with the investigations and they told me I must wait for 20 days for them to resolve this. Its been 40 days waiting for them to resolve this and my line still suspended. Ive been patient with mtn with their bad service and from now on you'll be dealing with my lawyers.
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Replies (4)
MTN South Africa's replyOfficial
21 Oct 2018, 20:28Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the query have been resolved and credit have been adjusted accordingly please allow within 2 to 24hrs for services to be restored.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management team
Best regards,
MTN South Africa's reply21 Oct 2018, 20:28
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the query have been resolved and credit have been adjusted accordingly please allow within 2 to 24hrs for services to be restored.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management team
Best regards,
MZ
Mbali Z's updateReviewer Update
22 Oct 2018, 14:05Last week monday I was told the same thing that my service will be restored within 2 to 24 hours. Im sick and tired of your games as if its my fault.You'll hear from my lawyers
MZ
Mbali Z's update22 Oct 2018, 14:05
Reviewer Update
Last week monday I was told the same thing that my service will be restored within 2 to 24 hours. Im sick and tired of your games as if its my fault.You'll hear from my lawyers
MZ
Mbali Z's updateReviewer Update
14 Dec 2018, 10:08I'm sick and tired of nonsense MTN in October you've suspended my line and you promised to resolve this, It was not my fault you upgraded my contract without my consent, but now I have to suffer like. You've suspended my line again. You'll hear from my lawyers.
MZ
Mbali Z's update14 Dec 2018, 10:08
Reviewer Update
I'm sick and tired of nonsense MTN in October you've suspended my line and you promised to resolve this, It was not my fault you upgraded my contract without my consent, but now I have to suffer like. You've suspended my line again. You'll hear from my lawyers.
MZ
Mbali Z's updateReviewer Update
30 Jan 2020, 18:10Year later still having problems with MTN, you stilling sending bills that I owe you. after you committed ***** and upgraded my contract without my consent. My sim is on prepaid and I'm no longer using mtn. I am sick and tired of your harrassment. This time I am taking you to my lawyer's so from now on you will deal with them.
MZ
Mbali Z's update30 Jan 2020, 18:10
Reviewer Update
Year later still having problems with MTN, you stilling sending bills that I owe you. after you committed ***** and upgraded my contract without my consent. My sim is on prepaid and I'm no longer using mtn. I am sick and tired of your harrassment. This time I am taking you to my lawyer's so from now on you will deal with them.