VR
Vanessa R
1 reviews | Active since Oct 2018
16 Oct 2018, 10:47
*****
I'm utterly disgusted by the service i'm receiving from Mtn.I app**** for my upgrade in FEB this year .To my surprise i still haven't received the so called phones!However you guys have been debiting my account and sending me all sorts of messages .Do you really think i'm stupid enough to pay for **** which i never received !i have notified you guys that the phones have not been delivered ect and was advised to do an affidavit which i have done and i emailed it more than once and apparently you guys have never received it ,which is bull**** .Clearly you guys are busy with ***** and i will not be victimized furthermore you are running up my bank charges and ruining my credit record and your calls are irritating the **** out of me as i constantly have to tell the same ****** story .Now i suggest that you guys trace those phones and stop harassing me for **** i haven't received .The affidavits were send to ********** .If this matter is not resolved before the end of this month i will take it to media as i'm pretty sure i'm not the only client going through this ****!!
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Replies (4)
MTN South Africa's replyOfficial
17 Oct 2018, 08:34Good day Vanessa Rooi
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you.
Kind regards,
Dinesh Kowlasar
Complaints Management Team.
Best regards,
MTN South Africa's reply17 Oct 2018, 08:34
Official
Good day Vanessa Rooi
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you.
Kind regards,
Dinesh Kowlasar
Complaints Management Team.
Best regards,
VR
Vanessa R's updateReviewer Update
17 Oct 2018, 08:42Good day
Your apology is all good and well ,however i need to know how how long i will have to wait while you guys "look into the matter "?Its been way to long and at the point i want time frames and solutions
VR
Vanessa R's update17 Oct 2018, 08:42
Reviewer Update
Good day
Your apology is all good and well ,however i need to know how how long i will have to wait while you guys "look into the matter "?Its been way to long and at the point i want time frames and solutions
MTN South Africa's replyOfficial
18 Oct 2018, 12:59Good day Vanessa Rooi
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , a credit note will be passed for the months that was billed after the upgrade.Our legal department will make contact with MDB attorneys to close the file.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
MTN South Africa's reply18 Oct 2018, 12:59
Official
Good day Vanessa Rooi
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation , a credit note will be passed for the months that was billed after the upgrade.Our legal department will make contact with MDB attorneys to close the file.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
VR
Vanessa R's updateReviewer Update
18 Oct 2018, 16:25Good Day
I received a call stating that the file has been closed .
kindly email me a letter stating that the file with MDB has been closed .
I need this to be confirmed in writing
VR
Vanessa R's update18 Oct 2018, 16:25
Reviewer Update
Good Day
I received a call stating that the file has been closed .
kindly email me a letter stating that the file with MDB has been closed .
I need this to be confirmed in writing