*****

On the 9/1/18 i receiveed a replacement phone from mtn that was sent to my work place that was a P10 Instead of the P10 lite i had. I was than notified to increase premium so that should anything happen to the phone i can be replaced with a phone that is the same value of R12 500 OR more and i agreed and the premium was increased. The 6/6/18 my phone started not working i than called Huaewi and we discoverd that it was the phone that had a problem. I than called the call centre which i was told to reboot and it will work after that it didnt called again and was told it will work within 24 which i work up the next morning still the phone is not working than i was given fals information in their call centre by LINDANI AND LINDELANI. I than thought i should visit their store MTN Zavenwacht Mall, 1st they opened up at 9.04 and i was starting at 9 i asked the store assistant to open Brian said hes still busy, they than opened checked the phone and told me my phone was blocked by vodacom went to vodacvom and this took me 3 hours which now i got 3 hours unpaid at work. Phone belongs to Vodacom and it shows as stollen on their system so MTN gave me a ****** phone from VODACOM COPRATE Now im setting without a phone and was promised a phone till today nothing has been received and they want to give me now P20 LITE instead of a P20 due to the agreement we had.