NN
Nicholus N
1 reviews | Active since Oct 2015
19 Feb 2018, 14:41
*****
Hi, Its been months now and I still dont have any clearance under my name,
"Good day Nicholus,
Thank you for emailing Customer Care.
Please note that we escalated your query to the ***** department.
REF : 1- ********** 5994 Kind Regards, Thobekile Khuzwayo Customer Services MTN SA You can now text your query to us! Simply SMS 44303
Reference Number: ********** 7"
Today I have received another statement saying I owe MTN, I have attached the Statement, and already no its starting to **** me off, My Credit check doesn't look good because of this, and yet I don't owe you anything,
Please fix this urgently please and I need a written letter saying everything is cleared by MTN before the Month End because it been months, Months, and what are you doing at the Moment? nothing.
I NEED MY NAME CLEARED!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
19 Feb 2018, 21:34Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to the ***** department to speed up the in investigation.
We will give you feedback once resolved.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply19 Feb 2018, 21:34
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request to the ***** department to speed up the in investigation.
We will give you feedback once resolved.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
NN
Nicholus N's updateReviewer Update
20 Feb 2018, 10:20Hi Alice,
You have been sending the request to the ***** department for months now, because even the last reply from you said the very same thing, and now we back there again, and the worse put is that you are going to debt my bank account again and its not fair because I have to do all reversal for something that you can fix just in a day. I am the one who is suffering from bank charges every time you take money in bank account which I have not authorized,
I am angry and I will be angry if this issue is not getting solved, everything you have asked for I have done but nothing has been done for me beside my money getting ******!!!! I hate it really.
Please do fix this,
NN
Nicholus N's update20 Feb 2018, 10:20
Reviewer Update
Hi Alice,
You have been sending the request to the ***** department for months now, because even the last reply from you said the very same thing, and now we back there again, and the worse put is that you are going to debt my bank account again and its not fair because I have to do all reversal for something that you can fix just in a day. I am the one who is suffering from bank charges every time you take money in bank account which I have not authorized,
I am angry and I will be angry if this issue is not getting solved, everything you have asked for I have done but nothing has been done for me beside my money getting ******!!!! I hate it really.
Please do fix this,