BM
Boitumelo M
1 reviews | Active since Mar 2017
25 Jan 2018, 11:00
*****
Its been like 3 months or more now.I buy airtime on daily basis because i use it for business.every day I get sms from MTN games saying that they thank me for subscribing of which I have never send a request to join the stupid games.I call MTN on a daily basis to say they must unsubscribed me from those thing I do not need them and I will never use them.They do remove them but i will get the same problem the next day or in few hours,the sad part is when the do remove them the have already took those R3/R10 etc. So basically they are not helping me I am sick and tires about this.I am thinking of porting to other net work providers
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MTN South Africa's replyOfficial
25 Jan 2018, 11:59Good day Boitumelo
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
To show that we value you as a customer we have loaded you with R100 airtime. This is also to apologise that we are unable to prevent you from being subscribed in future. To remove and manage any contend charges in future please dial *141*5# and select option 4.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply25 Jan 2018, 11:59
Official
Good day Boitumelo
Thank you for taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
To show that we value you as a customer we have loaded you with R100 airtime. This is also to apologise that we are unable to prevent you from being subscribed in future. To remove and manage any contend charges in future please dial *141*5# and select option 4.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
BM
Boitumelo M's updateReviewer Update
25 Jan 2018, 12:08Thank you
I will contact Waspa
BM
Boitumelo M's update25 Jan 2018, 12:08
Reviewer Update
Thank you
I will contact Waspa