*****

I took a tablet contract out with MTN in June 2017, around August 2017 I returned the phone to the Newtown junction mall because the tablet was not charging, till now I have not received word on what is happening with the device, this is extremely unfair because I have been paying you guys, I changed my banking details and I don't know who gave MTN my new banking details but they even have the audacity to debit my new account yet I do not have the flipn device they are charging me for, like what nonsense is this, I actually took 2 tablets and both are not working I cannot even return the second one because this nonsense, I called the call centre and they cannot even help, I am at my wits end and want to refer this matter to ICASA to investigate, WHO GAVE YOU MY BANKING DETAILS and HOW LONG WILL YOU TAKE TO RETURN MY DEVICE, I even gave the shop an alternate to rather take back both tablets and let me take another phone but to date I have not received any feedback, is this fair....... I do not want these broken tablets, since I already have contract with you I would rather take a phone with the contract amount because this is freaken ridiculous.