BM
Berinda M
1 reviews | Active since Dec 2017
07 Dec 2017, 09:16
*****
Good Day,
There was ***** on my name by MTN, someone else upgraded on my name and I started to pay more every month, but I did not notice this, until it was time for me to go and upgrade and they told me I already did. I went to the police station to get a statement for MTN to sort this out, and it is still not sorted out since June. Please phone me on ********** , for all the other further information needed. Please help me! Kind Regards, Berinda Malan
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
08 Dec 2017, 10:31Good day Berinda,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note we do not see any upgrades processed on your account and you are currently eligible to upgrade, we apologize if you were informed incorrectly by one of our agents.
If you would want us to ask one of our sales agents to contact you and process your upgrade please advise.
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
MTN South Africa's reply08 Dec 2017, 10:31
Official
Good day Berinda,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note we do not see any upgrades processed on your account and you are currently eligible to upgrade, we apologize if you were informed incorrectly by one of our agents.
If you would want us to ask one of our sales agents to contact you and process your upgrade please advise.
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,