OT
Ongama T
1 reviews | Active since Feb 2012
01 Dec 2017, 10:26
*****
When I was busy with a transection yesterday evening I realised that an amount of R4234.79 was debited on my account by some MTN SP which I know nothing about, that money was reserved to be used this weekend and now I don't know what to do, tried to call them last night and I was on hold until I ran out of airtime, I'm very disappointed with my bank because these incidents keep repeating themselves and I'm expecting to be reimbursed for all the extra costs that I'm going through because of their mess...... Just got back from an mtn outlet and there's ********** account on my name which I hold mtn as responsible as standard bank is, the inconvenience this whole thing has caused me, from not being able to work as scheduled to unplanned costs, I need answers and I need them ASAP.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
01 Dec 2017, 11:31Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online
The debit order is cancelled
The MTN account number created A*** with your ID number.
Please send to me the affidavit that you have never requested or app**** for a contract with MTN and clear ID copy for our ***** department to investigate.
My email address: ***
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply01 Dec 2017, 11:31
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online
The debit order is cancelled
The MTN account number created A*** with your ID number.
Please send to me the affidavit that you have never requested or app**** for a contract with MTN and clear ID copy for our ***** department to investigate.
My email address: ***
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
01 Dec 2017, 11:31Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online
The debit order is cancelled
The MTN account number created A*** with your ID number.
Please send to me the affidavit that you have never requested or app**** for a contract with MTN and clear ID copy for our ***** department to investigate.
My email address: ***
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply01 Dec 2017, 11:31
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online
The debit order is cancelled
The MTN account number created A*** with your ID number.
Please send to me the affidavit that you have never requested or app**** for a contract with MTN and clear ID copy for our ***** department to investigate.
My email address: ***
Kind Regards,
Alice van der Merwe
Best regards,
OT
Ongama T's updateReviewer Update
05 Dec 2017, 14:52I have emailed what you have asked for and I'm looking forward to your update on how I became so compromised........
OT
Ongama T's update05 Dec 2017, 14:52
Reviewer Update
I have emailed what you have asked for and I'm looking forward to your update on how I became so compromised........