SI
Sivash I
1 reviews | Active since Nov 2017
08 Nov 2017, 13:02
*****
I had a call from a sales person from mtn offering me the p8 or was it the p9 for r150pm when I refused the deal the agent then said I'll loose out on the benefits I said that's fine she said thanks she'll give the offer to someone else on my name and cost n refused to say anything there after . I'm absolutely upauled by this and demand an apology together with that want diaciplinary action taken against the agent
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MTN South Africa's replyOfficial
09 Nov 2017, 17:58Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have tried to contact you at 5:53. on voice mail.
MTN have a few outlets that do contact clients for online upgrades or new contracts. The call center do not due upgrades.
Please give us more details regarding the call received: The agent name, where the agent call you from.
On behalf of the rude service received MTN apologized for the inconvenienced caused.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply09 Nov 2017, 17:58
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have tried to contact you at 5:53. on voice mail.
MTN have a few outlets that do contact clients for online upgrades or new contracts. The call center do not due upgrades.
Please give us more details regarding the call received: The agent name, where the agent call you from.
On behalf of the rude service received MTN apologized for the inconvenienced caused.
Kind Regards,
Alice van der Merwe
Best regards,
SI
Sivash I's updateReviewer Update
10 Nov 2017, 09:10I received a call from a private number offering me a new contract, when I asked for her name and which call center she's calling from she just said bye n stayed silent on the call for about 3minutes and I've repeatedly asked for her name which contact center she eventually hung up n called again saying bye nothing else and stayed silent till she hung up after another 3minutes
SI
Sivash I's update10 Nov 2017, 09:10
Reviewer Update
I received a call from a private number offering me a new contract, when I asked for her name and which call center she's calling from she just said bye n stayed silent on the call for about 3minutes and I've repeatedly asked for her name which contact center she eventually hung up n called again saying bye nothing else and stayed silent till she hung up after another 3minutes