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On the 24th of October my Vodacom cellphone no was ported to MTN without my authorization and knowledge as a result of the R11588 was used from my FNB saving Account to make online purchases. I reported this to the bank and they are refusing to reimburse me because its not their responsibility because an OTP no was sent and MTN is responsible What I find puzzling is how can any just port my no without my authority, without my ID and proof of residence. This is unacceptable and disgusting
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Replies (3)
MTN South Africa's replyOfficial
08 Nov 2017, 10:55Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please contact our port department for online assistance.
Port number ***.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply08 Nov 2017, 10:55
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please contact our port department for online assistance.
Port number ***.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
08 Nov 2017, 10:59Kindly note as well that you cell number is not active on the MTN network, please follow up with Vodacom for assistance with this complaint.
Best regards,
MTN South Africa's reply08 Nov 2017, 10:59
Official
Kindly note as well that you cell number is not active on the MTN network, please follow up with Vodacom for assistance with this complaint.
Best regards,
's updateReviewer Update
08 Nov 2017, 12:15I followed up with my network immediately and they confirmed that my no was ported to MTN.
My issue is that how can MTN port my without my authority and the required documents
's update08 Nov 2017, 12:15
Reviewer Update
I followed up with my network immediately and they confirmed that my no was ported to MTN.
My issue is that how can MTN port my without my authority and the required documents