AD
Adele D
1 reviews | Active since Sept 2011
02 Oct 2017, 08:39
*****
Mtn Smart Challenge does not cancel a subscription. As stated by their "terms and conditions" when sending a sms with "StopQ" or " StopS" to 30571to cancel the subscription or to stop receiving messages they only reply with "You are already subscribed to this service" and every this costs R1.50. This is ***** and harassment!! Can someone please tell me how I can get this cancelled! There is also know other contact details on their website that you can phone or speak to??
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
09 Oct 2017, 09:46Dear Adele,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note you can use any of the below methods to opt out.
Trivia - SMS “ StopQ” to 30571
Content – SMS “STOPS” to 30571
ALL – SMS “STOP to 30571
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply09 Oct 2017, 09:46
Official
Dear Adele,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note you can use any of the below methods to opt out.
Trivia - SMS “ StopQ” to 30571
Content – SMS “STOPS” to 30571
ALL – SMS “STOP to 30571
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
AD
Adele D's updateReviewer Update
10 Oct 2017, 10:02Dear Mr Loots,
Thank you for your reply but it is obvious that you did not read my review as stated that I have already used all your "Opt Out" messages numerous times with no result. I always get a reply with
" Already subscribed to this service" and continue on a daily basis to get the content. It obviously does not unsubscribe you and therefor your system does not work. Please retry your efforts as this is very frustrating!!
AD
Adele D's update10 Oct 2017, 10:02
Reviewer Update
Dear Mr Loots,
Thank you for your reply but it is obvious that you did not read my review as stated that I have already used all your "Opt Out" messages numerous times with no result. I always get a reply with
" Already subscribed to this service" and continue on a daily basis to get the content. It obviously does not unsubscribe you and therefor your system does not work. Please retry your efforts as this is very frustrating!!
AD
Adele D's updateReviewer Update
31 Oct 2017, 15:32I am terribly disappointed at this company. Could someone or Mr Loots please come back with an answer to this Smart Challenge nr 30571 on how to unsubscribe.I have a daily R1.50 reducing my airtime and it is really frustrating. "STOP" , "STOPS", "STOPQ" DOES NOT WOR****
AD
Adele D's update31 Oct 2017, 15:32
Reviewer Update
I am terribly disappointed at this company. Could someone or Mr Loots please come back with an answer to this Smart Challenge nr 30571 on how to unsubscribe.I have a daily R1.50 reducing my airtime and it is really frustrating. "STOP" , "STOPS", "STOPQ" DOES NOT WOR****