SM
Sewela M
1 reviews | Active since Apr 2016
20 Sept 2017, 11:04
*****
I lodged a complaint that Mtn used my details **********ly to upgrade without my consent. I was advised to send affidavit and certified copy of id which I did but no one is willing to assist. I have being sent from pillar to post . I have provided required documents to Kabelo.Mosimanyane 08/09/2017 but he/ she never open any ***** case and he / she is not willing to help. I have sent another email to Kabelo requesting feedback but still he/ doesn't respond to my emails. I have sent document to Busisiwe Sebatane on 7/09/ ********** 7 who promised to help but she did nothing. 19/09/2017 I spoke with Nosipho Nala who also requested me to send documents to her which I did but still nothing happened. Today I spoke to Latoye Mbambo who also requested the documents. I am sick and tired about being MTN 's puppet. Obviously they are playing games with me. They had a nerve to commit ***** with my details and drag their feet when they are supposed to rectify this. Worst part I have to pay something I know nothing about. I am taking this matter further. They will pay for it. We will definitely meet in court. South Africa be warned MTN and staff sucks
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MTN South Africa's replyOfficial
21 Sept 2017, 14:12Good day,
Thank you for your post and taking my calls
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the ***** team as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Also note that the debit order has been stopped.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply21 Sept 2017, 14:12
Official
Good day,
Thank you for your post and taking my calls
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the ***** team as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Also note that the debit order has been stopped.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,