*****
Upgraded my MTN contract deal in July and have been paying for the new package since but I still haven't received my new phone. Numerous calls and visits to the shop have been fruitless. This ********** behaviour is shocking!
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Replies (4)
MTN South Africa's replyOfficial
17 Sept 2017, 11:33Thank you for your post.
We apologize for the delayed response.
MTN ***
We have sent the request to the channel Support team to contact and assist you,
The account will be credit for the promo fee and subscription fee difference for the August and September invoice.
Subscription fee difference between previous package and current upgrade package= Previous package subscription fee was for R144.99. Current subscription fee R248.99
No promo fee paid on previous package.
Aug - subscription fee = R104.00
Aug -promo fee= R300.00
September subscription fee difference between previous package and current upgrade package =R104.000
September promo fee= R300.00
The credit for R808.01 will be credited to the account this week coming.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply17 Sept 2017, 11:33
Official
Thank you for your post.
We apologize for the delayed response.
MTN ***
We have sent the request to the channel Support team to contact and assist you,
The account will be credit for the promo fee and subscription fee difference for the August and September invoice.
Subscription fee difference between previous package and current upgrade package= Previous package subscription fee was for R144.99. Current subscription fee R248.99
No promo fee paid on previous package.
Aug - subscription fee = R104.00
Aug -promo fee= R300.00
September subscription fee difference between previous package and current upgrade package =R104.000
September promo fee= R300.00
The credit for R808.01 will be credited to the account this week coming.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
17 Sept 2017, 11:42We do pick up that the device was returned to Midrand warehouse, as per reference RMA:*** , we have requested from the channel support team to reverse the upgrade date.
Best regards,
MTN South Africa's reply17 Sept 2017, 11:42
Official
We do pick up that the device was returned to Midrand warehouse, as per reference RMA:*** , we have requested from the channel support team to reverse the upgrade date.
Best regards,
MTN South Africa's replyOfficial
17 Sept 2017, 11:42We do pick up that the device was returned to Midrand warehouse, as per reference RMA:*** , we have requested from the channel support team to reverse the upgrade date.
Best regards,
MTN South Africa's reply17 Sept 2017, 11:42
Official
We do pick up that the device was returned to Midrand warehouse, as per reference RMA:*** , we have requested from the channel support team to reverse the upgrade date.
Best regards,
MTN South Africa's replyOfficial
17 Sept 2017, 11:42We do pick up that the device was returned to Midrand warehouse, as per reference RMA:*** , we have requested from the channel support team to reverse the upgrade date.
Best regards,
MTN South Africa's reply17 Sept 2017, 11:42
Official
We do pick up that the device was returned to Midrand warehouse, as per reference RMA:*** , we have requested from the channel support team to reverse the upgrade date.
Best regards,