SM
Sewela M
1 reviews | Active since Apr 2016
02 Sept 2017, 15:47
*****
I was at Quagga branch to upgrade, to my surprise was told that I have upgraded somewhere in April. MTN **********ly used my details to upgrade. I never received a phone but they processed everything and ********ly deducting my money. How can they do that without my signature and copy of my Id.?All along I thought I was paying the premiums for old contract I know which is supposed to end August 2017. I want answers. South Africa be warned
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MTN South Africa's replyOfficial
07 Sept 2017, 22:30Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused
Please note that we will now treat this as a matter of *****. should you wish for us to continue then please send us a sworn S.A.P.S Affidavit that specifies the issue at hand also with it please submit you ID copy with the stats below.
please send this to : ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply07 Sept 2017, 22:30
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused
Please note that we will now treat this as a matter of *****. should you wish for us to continue then please send us a sworn S.A.P.S Affidavit that specifies the issue at hand also with it please submit you ID copy with the stats below.
please send this to : ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
SM
Sewela M's updateReviewer Update
19 Sept 2017, 09:31I have sent all required documents to Kabelo.Mosimanyane a week ago. I want to know how far are they will the investigations. I called Call center, I was told that no ***** case was opened meaning no one is attending these matter. If they were conducting any investigation, I would have been given a reference number. MTN IS PLAYING GAMES WITH ME. They are busy deducting my money for something I know nothing about. I am taking legal action. I want nothing to do with MTN anymore
SM
Sewela M's update19 Sept 2017, 09:31
Reviewer Update
I have sent all required documents to Kabelo.Mosimanyane a week ago. I want to know how far are they will the investigations. I called Call center, I was told that no ***** case was opened meaning no one is attending these matter. If they were conducting any investigation, I would have been given a reference number. MTN IS PLAYING GAMES WITH ME. They are busy deducting my money for something I know nothing about. I am taking legal action. I want nothing to do with MTN anymore