cG
charmaine G
1 reviews | Active since Oct 2012
31 Aug 2017, 16:27
*****
WHEN CONTACTING MTN ***** LINE I WAS TOLD THE SUPERVISOR WAS OUT BUT HAD HIS LAPTOP WITH HIM AND GAVE ME HIS NUMBER WHICH NEEDLES TO SAY WAS ON VOICE MAIL. MY SIM CARD HAS BEEN HACKED SIM SWOPPED AND THE ALERT WAS EMERGENCY CALLS ONLY. AND THE BANK ADVISING ME THAT A SIM SWOP WAS DONE. HOW DOES THIS HAPPEN?????????? CONVENIENTLY SWEEPING ALL MY MONEY OUT OF MY BANK ACCOUNT. MY PHONE IS STILL ON EMERGENCY CALLS ONLY AFTER BEING AT THE STORE AND THEM NOT FINDING ANYTHING SUGGESTED I BUY A NEW SIM CARD. HOW DO YOU GET SOMEONE TO HELP YOU IN A CASE LIKE THIS!!!!!!!!!!!!!! MOST INSUFFICIENT SERVICE!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Sept 2017, 09:30Dear Charmaine,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply07 Sept 2017, 09:30
Official
Dear Charmaine,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,