*****
<p>***** was made against my name, Ghandi Square consultants advised me to get affidavit so that 3 contracts will be canceled under my name, I submitted affidavit at Mall of the South MTN, but when I check with call center now the contracts still appeared under my name and the debit order of R1884.00 was not deactivated out of my Cheque account and contracts where taken in Durban while I was admitted at hospital </p>
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
03 Jul 2017, 19:53Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation kindly send me certified copy of your ID and affidavit specifying that you did not open up a contract with MTN to *** will the log a ********** query.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
MTN South Africa's reply03 Jul 2017, 19:53
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation kindly send me certified copy of your ID and affidavit specifying that you did not open up a contract with MTN to *** will the log a ********** query.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
's updateReviewer Update
04 Jul 2017, 20:10I was hoping I'm going to get your email at ********** I'm sorry for delay I only see your email now in this hellopeter inbox
's update04 Jul 2017, 20:10
Reviewer Update
I was hoping I'm going to get your email at ********** I'm sorry for delay I only see your email now in this hellopeter inbox