1 reviews | Active since Feb 2015
*****
<p>Mtn contacted me stating i qualify for a cell phone contract with them. They told me about all these extra subscriptions like luno, hotspotter, techtrace etc, i told the lady i dont want all these extra stuff she then told me that i dont have to take it extra i will receive messages from them then i can subscribe them if i wanted to. Its been a week, i never received any message from either one of them but today my bank account is being debited with all of them??? South Africa is full of ***** i dont give me banking details just to anyone but since it was mtn i didnt have a problem. So who gave mtn the authority to give out my account details? This is *****! You subcribed me to this stuff so please unsubscribe me or i might take this further.</p>
I have sent tracetech a email to cancel they said its cancelled i have send emails to the others as well but no respond thus far. Please assist me with this matter.
I have sent tracetech a email to cancel they said its cancelled i have send emails to the others as well but no respond thus far. Please assist me with this matter.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***4
