IS
Izel S
1 reviews | Active since Jan 2017
29 Jun 2017, 15:50
*****
<p>I have recently found out that there were two contracts taken out on my name with all my details and bank account number.</p> <p> </p> <p>After numerous calls to MTN I am still being harressed by the legal department for non payment due to the fact that I reversed the payments because I DID NOT TAKE OUT THE CONTRACTS.</p> <p> </p> <p>The most rediculous thing is that each time I phoned MTN they want me to answer security questions. What do they not understand about the fact that it was not me that took out the contracts?! So I will not answer any security question. Because logically if answered correctly I am indirectly admitting that this is in fact my contracts.</p> <p> </p> <p>I had to take time off from work to go do an affidavit, because they just refused to help me. Now I have sent through everything, but still nothing...</p> <p> </p> <p>No one will assist in giving any sort of proof where I signed for anything, where this account was taken out and where I gave authorisation for a debit order.</p> <p> </p> <p>I have never had a MTN contract, and after this never will.</p> <p> </p> <p> </p>
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MTN South Africa's replyOfficial
29 Jun 2017, 21:00Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the ********** query have been resolved and the account have been deactivated a journal credit will be adjusted accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Best regards,
MTN South Africa's reply29 Jun 2017, 21:00
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the ********** query have been resolved and the account have been deactivated a journal credit will be adjusted accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Best regards,
IS
Izel S's updateReviewer Update
30 Jun 2017, 08:53Good day Mike
Thank you for the response, but I am not satisfied. I want to see copies of all the paper work. Who signed for this? Who at MTN gave authorisation for this? Where were these contracts taken out? Where did you get 3 months bank statements and 3 months payslips and proof of residence? I need know who has all my details so I can do something about it. You say that the situation is sorted, but I have been contacted again by the legal department about non payment. I sincerely hope you can put yourself in my situation and see how frustrating it is to get any answers. I will not let this matter go until I have seen everything.
IS
Izel S's update30 Jun 2017, 08:53
Reviewer Update
Good day Mike
Thank you for the response, but I am not satisfied. I want to see copies of all the paper work. Who signed for this? Who at MTN gave authorisation for this? Where were these contracts taken out? Where did you get 3 months bank statements and 3 months payslips and proof of residence? I need know who has all my details so I can do something about it. You say that the situation is sorted, but I have been contacted again by the legal department about non payment. I sincerely hope you can put yourself in my situation and see how frustrating it is to get any answers. I will not let this matter go until I have seen everything.