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<p>My monthly MTN account is R498. At the end of April 2017 R2500 was deducted from my account. Two ********** numbers were added to my account without my knowledge. At the beginning of May 2017 I went through the process of providing an Affidavit and copy of ID for MTN to investigate. Today is 12 June 2017. I have received numerous reference numbers and phoned countless times. Every time they come up with a different story. They admit there is a credit on my account now for R2511 but refuse to pay it into my bank account. Every time I phone to query when the refund will be made there is a different excuse. I was asked to forward the Affidavit and ID copy again (what did they do with the first one...?) Their favourite line is that they will escalate the query, when their system is actually working. It is constantly offline. This money that was **********ly taken was meant for end of the month debit orders and my budget was ruined because of this. </p> <p> </p> <p>I find this totally unacceptable and will seek the advise of a lawyer. I will also be contacting Consumer Watch and the Ombudsman.</p>