1 reviews | Active since May 2017
*****
<p>Good day</p> <p>I am a fnb client and today got an sms Fnb stating that my account has been debited by mtn for R939 ref.no. Sp A ********** . What is shocking is that, I have never had or took out a mtn contract. How is it that man is debuting people's accounts without any authorization. I have searched online and I have found that I am not the only one that mtn has done this to. </p> <p>Please help. How do I go about to try and get reimbursed because this is *****, how can I be billed for a contract that I never took?</p> <p> </p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly email us the certified copy of your ID and sworn affidavit specifying that you did not open up a contract with MTN will then log a request with our ***** department to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly email us the certified copy of your ID and sworn affidavit specifying that you did not open up a contract with MTN will then log a request with our ***** department to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,