1 reviews | Active since Dec 2012
<p>Cancelled two contracts with MTN in 2013. App**** to purchase something else on credit last week and when they did a credit check, found that MTN has blacklisted me. I was shocked as my credit record is perfect. Turns out they only cancelled one contract and continued to bill me for the other one, month after month, year after year and now it's an enormous amount. All of this without receiving any contact from them whatsoever. More than 20 phone calls to them later and I've still not been able to speak to anyone to try and get this sorted out. They do not put calls through to their legal department - impossible to get to speak to someone to get this resolved. The call center can only send mails to their legal deparment - which they did - still no response. I will now need to lay a charge of *****, approach the ombudsman and will probably need to involve a lawyer.</p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with ID no so that we may investigate further.
Kind Regards,
Ishie.
Best regards,
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with ID no so that we may investigate further.
Kind Regards,
Ishie.
Best regards,
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