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<p>I joined mtn yello data last year 2016 the verbal comtract was for 1gb data which is caped for R99pm Icanseld it in Dec 2016 and on jan 2017 they deducted R490 rand from my account and told me it was for out of bundle rates but the data was caped so they said the contract is canseld now so on feb 2017 they deducted R99 again so I called them and asked them why and they told me they send a quire to the billing department and they dont know when they will sort it out and so they keep on deducting mony from my account for nothing don't ever subscribe to mtn yellodata</p>
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MTN South Africa's replyOfficial
02 Mar 2017, 13:14Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the package for the Yello data is not captured to your original contact with account number C***, so head office billing department cannot assist to investigate this complaint.
The debit for R490.00 is not requested from this account details.
You need to get in touch with the Yello data sales group for assistance and resolution to your complaint. The contact details
***via email ***
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply02 Mar 2017, 13:14
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the package for the Yello data is not captured to your original contact with account number C***, so head office billing department cannot assist to investigate this complaint.
The debit for R490.00 is not requested from this account details.
You need to get in touch with the Yello data sales group for assistance and resolution to your complaint. The contact details
***via email ***
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,