*****
<p>MTN deducted overe R 30,000 without invoicing, have failed to provide details or investigate the *****. Tried emailing, online ***** reporting phoning and visiting the branch. No one can provide me details or an answer, or ven take this matter further.</p>
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised an upgrade for the mobile numbers 083****890 and 083****990 was captured on 2016-10-24, kindly note that with our contracts you have the option to pay the handset cost over the contractual period or you can pay it up front as a lump-sum. The option to pay the handset cost as a lump-sum was chosen which is why you were invoiced R30018.00 (including vat) for the two iPhones on 2016-10-27. If you know nothing about the upgrades then you can forward to *** an affidavit clearly stating that you did not request the upgrades, company letterhead together with a certified ID copy of the director/signatory of the company. The documents must be certified on the same date not older than 3 months and then a request for a ***** investigation will be logged with our ***** department.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised an upgrade for the mobile numbers 083****890 and 083****990 was captured on 2016-10-24, kindly note that with our contracts you have the option to pay the handset cost over the contractual period or you can pay it up front as a lump-sum. The option to pay the handset cost as a lump-sum was chosen which is why you were invoiced R30018.00 (including vat) for the two iPhones on 2016-10-27. If you know nothing about the upgrades then you can forward to *** an affidavit clearly stating that you did not request the upgrades, company letterhead together with a certified ID copy of the director/signatory of the company. The documents must be certified on the same date not older than 3 months and then a request for a ***** investigation will be logged with our ***** department.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Hi
Thanks for your response. Who do I speak to as this was not the deal I signed for, nor was I provided with details in the change of contract. If you provide me with an email address, I can send you a copy of the agreement I signed and the package I selected at R 819 per month icluding the handset. Secondly, why was I charged R 15,000 for a hand set that costs R 10,500?
Hi
Thanks for your response. Who do I speak to as this was not the deal I signed for, nor was I provided with details in the change of contract. If you provide me with an email address, I can send you a copy of the agreement I signed and the package I selected at R 819 per month icluding the handset. Secondly, why was I charged R 15,000 for a hand set that costs R 10,500?