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<p>Hi. My name is Ewan Lourens. My MTN number is ********** 503. 5 January 2016 my phone was activated after a huge struggle with MTN in 2015 with my return drom America. My contracted ended in Nov 2015 and I decided to go to Prepaid beacause I was not happy with MTN services. When I wanted to go to Prepaid on 22 March 2016 I was told that my contract was extended with another 2years. This contract I had with MTN was a bussiness account. I did not sighn for any extension and I did not give any letter heads. Then I was told by a sales person at MTN Cape Gate branch that I have to report this as a ***** case and had to get an affidavet from the police station. I returned to the shop and handed in all the paperwork and he made copies of everything and told us he will get the process started to get the ***** case launched anx to put me on prepaid. A few days after that i left for the US and gave a signed letter head to my mom to handle my affairs when I am in the US. She then emailed all the paperwork again to Ngobo and there was about 50 emailed converstaions between them to deal with this matter. No reference number was given to her but I can email all the conversations again to whom ever it may concern. I returned December 2016 and this matter was still not dealt with. I went to MTN Cape Gate branch once again and found out my case is at LEGAL. I spoke to Christopher Groenewald and he was actually the only person who could give us a little more information amd he told us that this Ngobo NEVER launched this us a ***** case amd he had to do it all over and gave us a reference number ********** . I then had to send all the 50 conversation emails to him again. He spoke to Legal and they said there was an outstanding amount of R4800 I had to pay to be able to activate this number again. I will NOT pay this amount because of MTN negligence. I am losing money and bussiness because of this. I am sick of this. This is my second complaint of MTN. I want to speak to someone at LEGAL or someone who can help me to solve this matter. I can not go on like this. I need this number to do bussiness. MtN is *****ing up my credit record. I will not tolerate this anymore. Contact me on ********** 359 for more information. Please</p>