1 reviews | Active since Dec 2016
*****
<p>Evertime my mtn top up contract bill is 2000 rand or more which suppose to be R300 no one can tell me why the reply is always I buy bundles but I never buy extra bundles on contract I buy cash if my bundles is finished I have 2 contracts sims 1 is R260 the other R40 monthly the 260 contract is no problems the 40 rand contract always problems which I open at airport branch the 260 at parow no problems </p>
Good afternoon Johnathan
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
As per my investigations on our systems I have noted that on the number *** you have been billed correctly. You have been charged for the data bundles purchased via the self help service to the value of R2040.36 excl vat. Should you have any further queries please do not hesitate to contact us on 808 or *** from other networks.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Good afternoon Johnathan
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
As per my investigations on our systems I have noted that on the number *** you have been billed correctly. You have been charged for the data bundles purchased via the self help service to the value of R2040.36 excl vat. Should you have any further queries please do not hesitate to contact us on 808 or *** from other networks.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,