*****

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this.

If you do not have a contract with us and we have debited your bank account for a contract, we will need a certified copy of your ID, affidavit with your full details stating your case. Email it to me, I will log a query with the ***** team for investigation. I have sent you an email to your gmail account.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Thabelo

REQ: **********