RN
Robertah N
1 reviews | Active since Jun 2016
28 Jun 2016, 12:23
*****
<p>I logged a call for ***** with MTN around January , I have subsequently tried to contact them VIA twitter and on their customer service lines (173 and 808).</p> <p>The initial and only feedback I received was from Angel Mann ********** on the 14.01.2016, informing me she is handling my case, however, she has since disappered .</p> <p> </p> <p>Today I received an sms informing me that I was handed to the lawyers, at no point did MTN attempt to assist me with the said query or provide any feedback after the email from Angela Mann. I consequently contacted customer care yet again only to be given a reference number ( ********** 01) and a promise to resolve the matter in 24 hours as has been the case each time I contact them.</p> <p> </p> <p>I AM SICK AND TIRED OF THIS QUESTIONABLE CUSTOMER SERVICE</p> <p> </p> <p> </p>
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MTN South Africa's replyOfficial
01 Jul 2016, 08:34=Good Day Robertah ngobeni
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of our Legal department for resolution. They will revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply01 Jul 2016, 08:34
Official
=Good Day Robertah ngobeni
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of our Legal department for resolution. They will revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ: **********
Best regards,