KL
Kobus L
1 reviews | Active since Jun 2014
24 Jun 2016, 11:53
*****
<p>I I called MTN today to confirm that all my contracts are now cancelled and prepaid. I was informed that I have two new contracts since Feb 2016 which was taked out in Gauteng……these are not mine and they have apparently been going off my bank account. I was told to phone the ***** department on ********** 867. When I called they informed me this is an incorrect number, I must call MTN again on ********** and ask for the correct number. DO YOU THINK they can find the correct number?!!!!! I called them 10 times and each time they gave me another number. ********** ——only plays music. ********** —does not exist ********** — does not exist. I am now going to call them AGAIN on ********** and ten to one will get AGAIN another number. I AM FED UP WITH MTN’s bad service!! This is *****!!!! I can not cancel the debit orders, I can not cancel the contracts, how can this be legal?????? Can anyone please advise what legal steps I can take agains MTN.</p>
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MTN South Africa's replyOfficial
27 Jun 2016, 14:53Good Day Kobus,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us your Certified ID copy and an Affidavit stating that you have no knowledge of the two new contracts. These two documents will then be forwarded to our ***** department for investigations. There after depending on the outcome, the contracts will be permanently deactivated.
We will then credit you the amount you have been billed for those two contracts. The documents can be submitted either at the MTN store, to our Customer Care by calling 808 or by emailing: [email protected]o.za.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply27 Jun 2016, 14:53
Official
Good Day Kobus,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly send us your Certified ID copy and an Affidavit stating that you have no knowledge of the two new contracts. These two documents will then be forwarded to our ***** department for investigations. There after depending on the outcome, the contracts will be permanently deactivated.
We will then credit you the amount you have been billed for those two contracts. The documents can be submitted either at the MTN store, to our Customer Care by calling 808 or by emailing: [email protected]o.za.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,