CP
Chantal P
1 reviews | Active since Jun 2016
03 Jun 2016, 06:59
*****
<p>There has been ********** activities taking place with my name.<br />I have not been an MTN customer for many years but when I have app**** for a clothing account it brought up a bad credit record with MTN. I have not signed up or taken any new contracts with MTN . Please resolve immediately as I will be forced to go to the newspapers after reading many other people have experienced the same *****. My current service provider is Telkom and previous to that was CellC.</p>
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MTN South Africa's replyOfficial
06 Jun 2016, 09:58Good Day ChanPen,
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that matter has been escalated to our ***** department for resolutions. REQ:***. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply06 Jun 2016, 09:58
Official
Good Day ChanPen,
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that matter has been escalated to our ***** department for resolutions. REQ:***. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,