GK
Gavin K
1 reviews | Active since Jul 2010
03 Mar 2016, 11:20
*****
On the 9th February 2016 I purchased R150 airtime for my wife's prepaid number. The money never came through. I have been emailing and calling non stop since then and my complaint is falling of deaf ears. My emails do not get answered nor does my phone calls. How many other people is mtn doing this to.
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Replies (1)
MTN South Africa's replyOfficial
03 Mar 2016, 19:48Hello gkruger10,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
You have not provided any contact numbers for us to be able to check the matter or be able to contact you, kindly respond to my email so that I can be able to assist you further.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
You have not provided any contact numbers for us to be able to check the matter or be able to contact you, kindly respond to my email so that I can be able to assist you further.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply03 Mar 2016, 19:48
Official
Hello gkruger10,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
You have not provided any contact numbers for us to be able to check the matter or be able to contact you, kindly respond to my email so that I can be able to assist you further.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
You have not provided any contact numbers for us to be able to check the matter or be able to contact you, kindly respond to my email so that I can be able to assist you further.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,