*****

I called MTN on 808 to speak to a consultant in November 2015, I requested MTN to load 1 GB of data on my contract cell number . The agent acknowledged my request and loaded the data 1GB as I requested and told me I would be billed in December. I received my invoice and I was charged twice for the same transaction .I called MTN on the 21/12/15 and spoke to Pontsho I advise her of the error ,she advised me she will log the incident for investigation and it will take 48 hours for me to get a response.I called today on the 24/12/15 and spoke to a guy called OKWAKHE who told me it will take 7 days to look into the matter I gave him the ref no:*** and he said there was a response that I loaded the data twice and when I told him I only requested the data once for 1GB he put me on hold for more than 18 minutes eventually I dropped. This is *****,terrible customer service and ignorance.why should I pay for 1 item twice? I have been a loyal member for 10 years on prepaid and contract I also spend over a thousand rand with MTN on a monthly basis. I am really considering moving over to CELL C. You can't treat loyal members like this .