MP
Martin P
1 reviews | Active since Jan 2010
03 Nov 2015, 20:35
*****
I have a top-up contract with MTN which still has two months left, on which suddenly a few weeks ago I start receiving messages about \out of bundle"data usage and call time. This doesn't concern me (seeing I have a topup contract) until today I get an SMS informing me of additional costs incurred. When I log in to my MTN profile I see that additional to my neatly itemized \""top up\"" subscription fee"
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MTN South Africa's replyOfficial
05 Nov 2015, 16:00Hello marpel,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a query has been logged with the billing department to investigate your number, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a query has been logged with the billing department to investigate your number, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply05 Nov 2015, 16:00
Official
Hello marpel,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a query has been logged with the billing department to investigate your number, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a query has been logged with the billing department to investigate your number, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,