1 reviews | Active since Oct 2015
*****
I have been a customer with Mtn for the last 10 years, if not more. In the beginning the service was great, but the last year Mtn has been giving me a lot of problems. I have 3 contract subscriptions with them, and each month I pay the outstanding amount due, to keep my accounts up to date. In july, Mtn decided to debit order R5000 off my account without any warning, which is absolutely ridiculous, because some of us have a budget we work off monthly. Then after the R5000 was deducted from my account I started receiving sms's from them stating that I need to pay certain amounts of money into the account Absa, Account number:*** to avoid suspension. I emailed my proof of payment to them, but still they suspended the account anyway. This is absolutely pathetic and if this continues I will take legal action against Mtn!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the amount debited in July was R3 384.05.
The line was suspended in September for the August debit order that was returned by your bank. Thank you for the payments received in September which brought your account up to date.
Kindly note that your payment type has now been changed to cash due to the returned debit orders, therefore payments are due 21 days from date of invoice.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the amount debited in July was R3 384.05.
The line was suspended in September for the August debit order that was returned by your bank. Thank you for the payments received in September which brought your account up to date.
Kindly note that your payment type has now been changed to cash due to the returned debit orders, therefore payments are due 21 days from date of invoice.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,