JE
Joey E

1 reviews | Active since Aug 2015

22 Sept 2015, 10:14

*****

On July's catalogue first page, LG G4-On my Mtn Choice 100 was advertised for R449pm. I get billed R495pm.<br> My sim is suddenly blocked after a payment of R660 was made on 1 Sept 2015. I received a sms stating this is a reminder that you have exceeded your credit limit of R1500. every mid month, you load 100 min, 200 sms and 500mb data. Why did you load it on and then blocked the phone?<br> <br> Please change the menu and options when a client is trying to reach you and can't get access to a consultant. This is really annoying trying the ***** unit, then *** from a landline, 808 is blocked from my phone and *** not working as well as 173 from pay as you go. You give options but it leads the public to nowhere. What happened to the excellent services received previously? now it is only a struggle.

0
Replies (1)
MTN South Africa
MTN South Africa's reply22 Sept 2015, 15:24
Official
Hello JoeyVE,

Thank you for post.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.

Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.

We sincerely hope that we are able to restore your faith in us.

Kind regards
Farhaana
REQ:***

Best regards,