RW
Renee W
1 reviews | Active since Nov 2011
21 Jul 2015, 07:28
*****
After numerous complaints about the contract that was **********ly opened under my name (A***) and after several promises from MTN that the contract is closed and I will not be held responsible for the debt incurred as it was not me who opened the contract, MTN has the audacity to send me a letter of demand demanding more than R5,000.00 from me. I said this before, I will not pay that monies, if MTN wants me to pay then provide me with the PROOF that it was me who opened the contract. I have sent numerous e-mails and letter to MTN and guess what? Nobody at MTN cares to actually do their job
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MTN South Africa's replyOfficial
27 Jul 2015, 11:42Hello rennie21,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our system that you were in contact with one of our agents on 21st July at 12H55, where you were advised to ignore the message. A request has also been sent to the credit bureau to have your credit record updated.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our system that you were in contact with one of our agents on 21st July at 12H55, where you were advised to ignore the message. A request has also been sent to the credit bureau to have your credit record updated.
Regards
Mary
REQ:***
Best regards,
MTN South Africa's reply27 Jul 2015, 11:42
Official
Hello rennie21,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our system that you were in contact with one of our agents on 21st July at 12H55, where you were advised to ignore the message. A request has also been sent to the credit bureau to have your credit record updated.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our system that you were in contact with one of our agents on 21st July at 12H55, where you were advised to ignore the message. A request has also been sent to the credit bureau to have your credit record updated.
Regards
Mary
REQ:***
Best regards,