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I recently upgraded my contract with MTN at Kolonnade branch. The consultant upgraded my phone but he had difficulties loading it on my existing package..he loaded it on a different package and reassured me that the new contract or package will be exactly the same and that I can come back in a month time to change it back to my previous package..soon to find my fist month bill which was beyond my paycheck..i went back and the consultant was no longer working there...I logged a complaint wuth mtn call centres and with the branch manager..but with no feedback...the next month my bill was again far beyond which I can afford..I had to borrow money from people just to provide for my own family whereas as I was the only bread winner..I have logger many complaints and went back back several times to the dealership but no one can help me...noy even the call centres is capable of helping me...