bM
bathabile M
1 reviews | Active since Feb 2011
17 Jul 2015, 10:17
*****
yesterday I receive my statement ,I realized I've been bill for something I don't know ,I send query to MTN, they say I've subscribed to INTERGRAT, however when I check on my phone it says I'm not subscribe to anything, I m so confusing I don't understand what they talking about, they bill people for things they don't know and say they subscribe to SMS commercial, they must just credit my account, what they doing its *****..I've check using their code(*141*5#) it say I have not subscribed to anything ...
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MTN South Africa's replyOfficial
18 Jul 2015, 15:58Hello kamkgelo,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused to you.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
The charges for content is billed through a third party, this is not one of our services. We have sent a cancellation request to the content provider for them to remove you from their database. You will receive an SMS to confirm once done.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused to you.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
The charges for content is billed through a third party, this is not one of our services. We have sent a cancellation request to the content provider for them to remove you from their database. You will receive an SMS to confirm once done.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,
MTN South Africa's reply18 Jul 2015, 15:58
Official
Hello kamkgelo,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused to you.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
The charges for content is billed through a third party, this is not one of our services. We have sent a cancellation request to the content provider for them to remove you from their database. You will receive an SMS to confirm once done.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused to you.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
The charges for content is billed through a third party, this is not one of our services. We have sent a cancellation request to the content provider for them to remove you from their database. You will receive an SMS to confirm once done.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,