mB
mark B
1 reviews | Active since Apr 2013
02 Jun 2015, 18:54
*****
I have a standing contract with MTN R800 credit limit because they don't know what a cap is. so this month what do the do debit my account at almost R 10 000 - after 40 mins waiting for an operator saying that I exceeded my cap on the internet. amazing R800 credit limit R10 000 debit, gave them the opportunity to sort this out today, as tomorrow this will be reported to the SAPS ***** unit, how many people are getting stuck with this and all my documentation is also being sent to the NCC.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
09 Jun 2015, 10:54Hello mbeijers,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account and do pick that a query for this has been logged on your number, we are awaiting feedback on this from our billing departments. Feedback will be provided on the outcome as soon as this is received.
Also do note to continually monitor your usage using the *141*# to ensure that limits are kept in check.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account and do pick that a query for this has been logged on your number, we are awaiting feedback on this from our billing departments. Feedback will be provided on the outcome as soon as this is received.
Also do note to continually monitor your usage using the *141*# to ensure that limits are kept in check.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,
MTN South Africa's reply09 Jun 2015, 10:54
Official
Hello mbeijers,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account and do pick that a query for this has been logged on your number, we are awaiting feedback on this from our billing departments. Feedback will be provided on the outcome as soon as this is received.
Also do note to continually monitor your usage using the *141*# to ensure that limits are kept in check.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I have checked on your account and do pick that a query for this has been logged on your number, we are awaiting feedback on this from our billing departments. Feedback will be provided on the outcome as soon as this is received.
Also do note to continually monitor your usage using the *141*# to ensure that limits are kept in check.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,