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On the 30 April 2015 i was contacted by Terry Morake from mtn sales department regarding an upgrade.. Everything went well, it was agreed that i would get a iphone 5 c and switch over to a top 200.00 i was previous on top up 350.00..a week later i was still waiting on delivery of phone. i then decided to cancell the upgrade and send Terry email to confirm same has been done.. email from him confirming that it has been cancelled on the 7May 2015. to my suprise i notice that my pckage was switched to a top up 200 with outmy consent. NO Phone, still being billed for something that i had reqested to be cancelled. Terry is no where to be found, does not respond to my emails.. Went to the branch today to query and was told that no since contract exist on the system and the package switched without my aprroval.. i't almost a month now and stil frustrated with the lack of service.. No one can give you answer.. this Terry Morake does not follow up on my emails or sorts out this mess that he has created.. Once this contract expires i am defiantely moving to vodacom..