1 reviews | Active since May 2015
*****
To whom it my concern<br> <br> MTN has been has been taking my airtime for no reason, for the past 4 months I have been letting this issue slide to the extent that i ended up buying R5 airtime daily in order for them to give the WOW bonus which i hardly use because I knew that even if you don't use the whole fee airtime they still take the remaining balance on your account. Yesterday i never made any calls but for some odd reason they gave me that wow bonus, i didn't use it, today when i woke up i had 0.00 in my account from R22. When i called a lady by the name of Gift said it went to the Internet, I asked her how because I have restrictions on my phone she then said she doesn't know it just shows Internet.<br> <br> I want my airtime back before the end of the day. This is ridiculous MTN, stop *****ing my money.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that you have an SABC TV Schedule Alert activated on your number.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
Please dial *141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that you have an SABC TV Schedule Alert activated on your number.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
Please dial *141*5# to view, activate or cancel any WASP subscription.
We would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***
