*****!

Giving them 1 star is too much. I am at my wits end with MTN. I have been struggling for a month now to sort my account out. Someone has managed to take out a second contract on my name, without my consent. I have logged this issue with MTN exactly a month ago and have to date not received any proper feedback on this ***** matter. I always have to hold on for more than 20 minutes to get through to a call centre agent, who then transfers you to someone who never answers the phone. And no one ever contacts you back, or provide any form of proper customer care. I should be billing MTN for my professional time wasted on holding on just to be transferred again. In the meantime my service gets suspended and I stand the chance of ruining my credit record, because someone on MTN's side managed to open a contract with my personal details. *** is the point of FICA and security questions if anyone can just ***** money from you? For a communications company they are quite horrible at contacting you back and keeping you posted on this matter. What more should I do to get this matter sorted asap?!?!?!