1 reviews | Active since Feb 2015
*****
<br> I HAVE SENT THIS EMAIL BELOW NUMEROUS TIMES TO MNT CUSTOMER CARE AND COMPLAINTS DEPARTMENT. I GET A AUTOMATIC RESPONSE BACK TO SAY 48HRS AND SOMEONE WILL PHONE ME. I HAVE NOT HAVE ANY FEEDBACK OR ANY RESPONSE AS YET...<br> <br> I suspect ***** on my phone<br> <br> Can you please investigate:-<br> o When my wife tries to phone, there is no time left. THIS WAS SINCE +-Ocktober 2014<br> o She received the sms x 2 yesterday from MTN- it shows a AGNUS NTOMBIKABI TEMBU who changed my personal detail - how is this working?<br> <br> SMS RECEIVED ON 27/01/2015<br> Yello MTN customer, your SIM Swap request has been received and being processed. If you did not request this please call *** immediately.<br> Mrs. AGNUS NTOMBIKABO TEMBU with Id: *** has registered or changed details with ESP.Your ESP number is *** Regards, ESP Team.<br> I TRIED THIS NUMBER WITH NO-SUCCESS <br> <br> I CLAIM THAT YOU PAY MY MONEYS BACK FOR THE USE OF THE CELLPHONE AND CANCELL THE CONTRACT AS FROM THE REVIEWAL DATE LAST YEAR - I think it was Ock 2014<br> <br>
We do apologize for the delayed response and for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We see that cell-phone number *** had content charges for content that was downloaded. A request was logged with the content providing company to cancel the subscription on the number in question.
A request was also logged with our ***** Department, however the documentation provided confirms that you are actually disputing the upgrade that was done and not the SIM swap. Our ***** Department has requested that you obtain a new affidavit confirming that you are disputing both the upgrade and SIM swap that was done in order for them to investigate the matter and reverse the upgrade & SIM swap.
You can then send the documents to *** for us to log a new request for our ***** Department to resolve the matter amicably.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We do apologize for the delayed response and for any inconvenience caused. It is not our intention to have dissatisfied you in any way.
We see that cell-phone number *** had content charges for content that was downloaded. A request was logged with the content providing company to cancel the subscription on the number in question.
A request was also logged with our ***** Department, however the documentation provided confirms that you are actually disputing the upgrade that was done and not the SIM swap. Our ***** Department has requested that you obtain a new affidavit confirming that you are disputing both the upgrade and SIM swap that was done in order for them to investigate the matter and reverse the upgrade & SIM swap.
You can then send the documents to *** for us to log a new request for our ***** Department to resolve the matter amicably.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,